This event showed how heartless the Management of the hotel/casino truly are. I was so upset because we were exhausted too, and we had planned this for almost a month. We had to wait in long lines just to go the bathroom. Needless to say, our friends were exhausted and decided they just wanted to go back home after we ate and gambled a few hours. We would not have a room to freshen up in or rest during that entire evening after working all day, traveling 2 hours, etc. But the problem is the activities were there at River Spirit, we had a supper, dancing, champagne and gambling all scheduled with our friends. They had made arrangements to shuttle us to a Marriott Hotel a mile away. So on New Year's Eve we pulled into Tulsa and just as we entered the town we received a phone call from the resort stating they had over booked and had booked both of our rooms. The lady I spoke with was very nice, her name was Karen and she confirmed everything I said. I explained I had to work, that it is a 2 hour drive to get there, and we would be there no later than 8. We had booked 2 rooms for New Years Eve 3 1/2 weeks before, and I called and confirmed our reservations the night before New Year's Eve (Monday night). I don't usually write bad reviews for locations, but this has to be shared.
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